Refund & Cancellation Policy

Last Updated: September 17, 2026

Because each product is personalized for an individual order, this policy explains when an order may be cancelled or refunded and how delivery issues are handled.

1. Cancellations

You may cancel your order for a full refund if your cancellation request is received before preparation of your personalized product begins. Because preparation may begin shortly after your information is confirmed as complete and usable, please contact support@theinnatelogic.com as soon as possible if you wish to cancel.

2. Incomplete Information and Orders We Cannot Fulfill

If additional information is needed to prepare your product, The Innate Logic will contact you for clarification. You will have 48 hours from the time the request is sent to provide the requested information. If the necessary information is not received within that period, your order will be cancelled and your payment refunded.

If The Innate Logic is unable to fulfill your order as offered, your order will be cancelled and your payment refunded.

3. Delivery Delays and Problems

If your order cannot be delivered within the stated delivery period, The Innate Logic will contact you with more information. If you prefer not to wait, you may request a full refund.

If you have not received your completed product or have difficulty accessing the delivered file, please contact support@theinnatelogic.com so we can resolve the issue.

4. Personalized Products

Personalized products are created using the information provided with your order and may offer insights or perspectives that differ from what you expected. Differences in expectation alone do not qualify an order for a refund.

5. Refunds and Contact

Approved refunds will be returned to the original payment method. Processing times may vary depending on the payment provider.

For questions about a cancellation, refund, delivery issue, contact support@theinnatelogic.com.